.support-page,.support-ticket-detail{width:min(100%,1320px);margin:clamp(24px,4vw,52px) auto;padding:0 clamp(12px,2vw,24px);color:var(--ink,#152238)}
.support-page-heading,.support-detail-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin:0 0 24px}
.support-page-heading h1,.support-detail-heading h1{margin:4px 0 8px;font-size:clamp(2rem,4vw,3.1rem);line-height:1.08;letter-spacing:-.035em}
.support-page-heading p,.support-detail-heading p{max-width:760px;margin:0;color:#65758b;font-size:1rem;line-height:1.65}
.support-kicker{margin:0;color:#4668dc;font-size:.76rem;font-weight:800;letter-spacing:.17em;text-transform:uppercase}
.support-heading-actions{display:flex;gap:10px;flex-wrap:wrap}
.support-filter-panel{display:grid;grid-template-columns:minmax(220px,1fr) minmax(180px,.45fr) auto;align-items:end;gap:12px;padding:16px;margin:20px 0;border:1px solid #dce4ef;border-radius:18px;background:#fff;box-shadow:0 10px 30px rgba(30,54,90,.045)}
.support-filter-panel label,.support-ticket-form>label,.support-ticket-form .support-form-grid label,.support-reply-form>label{display:grid;gap:7px;color:#33445d;font-size:.88rem;font-weight:700}
.support-filter-panel input,.support-filter-panel select,.support-ticket-form input,.support-ticket-form select,.support-ticket-form textarea,.support-reply-form textarea,.support-inline-form select,.support-team-form select,.live-chat-filter select,.live-chat-assign-form select,.live-chat-reply-form textarea{width:100%;min-width:0;min-height:44px;border:1px solid #d8e0ec;border-radius:10px;background:#fff;padding:10px 12px;color:#16253b;font:inherit}
.support-ticket-list{display:grid;gap:14px}
.support-ticket-card{display:flex;justify-content:space-between;gap:22px;padding:clamp(17px,2.5vw,24px);border:1px solid #e0e7f0;border-radius:18px;background:#fff;box-shadow:0 10px 30px rgba(30,54,90,.045)}
.support-ticket-card-main{min-width:0;flex:1}.support-ticket-eyebrow,.support-ticket-meta{display:flex;align-items:center;flex-wrap:wrap;gap:10px;color:#6b7b90;font-size:.82rem}.support-ticket-eyebrow{font-weight:750}.support-ticket-card h2{margin:8px 0 5px;font-size:1.15rem;line-height:1.35;overflow-wrap:anywhere}.support-ticket-card h2 a{color:#14243a;text-decoration:none}.support-ticket-card h2 a:hover{color:#345de7}.support-ticket-card-main>p{margin:0 0 12px;color:#6c7a8c;font-size:.9rem;overflow-wrap:anywhere}.support-ticket-meta{gap:8px 16px}.support-ticket-status,.support-priority{display:inline-flex;align-items:center;padding:5px 10px;border-radius:999px;background:#eef2f8;color:#53637a;font-size:.76rem;font-weight:750;white-space:nowrap}.support-priority.priority-high{background:#fff0ed;color:#b43c2f}.support-priority.priority-medium{background:#fff7e3;color:#85600a}.support-priority.priority-low{background:#eaf7ef;color:#28734b}.status-open,.status-customer-reply{background:#fff5dc;color:#795500}.status-in-progress,.status-answered{background:#e9f1ff;color:#2e58b9}.status-closed{background:#eaf7ef;color:#28734b}.support-ticket-actions{width:min(100%,330px);display:grid;align-content:start;gap:9px}.support-inline-form{display:flex;align-items:center;gap:7px;min-width:0}.support-inline-form select{flex:1}.support-status-form select{font-size:.82rem;padding-inline:8px}.support-assigned-label{padding:7px 4px;color:#62748b;font-size:.86rem}
.support-empty,.live-chat-empty,.live-chat-list-empty{display:grid;justify-items:center;gap:10px;padding:clamp(30px,5vw,58px) 20px;text-align:center;border:1px dashed #cbd7e6;border-radius:18px;background:#f9fbff;color:#68788c}.support-empty>span,.live-chat-empty>span{display:grid;place-items:center;width:52px;height:52px;border-radius:16px;background:#eaf1ff;color:#355cdb;font-size:1.5rem}.support-empty h2,.live-chat-empty h2{margin:4px 0 0;color:#1d2d45;font-size:1.3rem}.support-empty p,.live-chat-empty p{margin:0;max-width:520px;line-height:1.6}
.support-back-link{display:inline-flex;margin-bottom:18px;color:#365de7;font-weight:700;text-decoration:none}.support-detail-heading{align-items:center}.support-ticket-form,.support-reply-form{display:grid;gap:16px;max-width:940px;padding:clamp(18px,3vw,28px);border:1px solid #dce4ef;border-radius:18px;background:#fff;box-shadow:0 12px 34px rgba(30,54,90,.05)}.support-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.support-ticket-form textarea,.support-reply-form textarea{min-height:120px;resize:vertical}.support-ticket-form .btn,.support-reply-form .btn{justify-self:start}.support-conversation{display:grid;gap:12px;margin:22px 0;max-width:1000px}.support-message{max-width:min(88%,800px);padding:16px 18px;border:1px solid #e0e7f0;border-radius:16px;background:#fff;box-shadow:0 7px 20px rgba(30,54,90,.035);overflow-wrap:anywhere}.support-message-agent{justify-self:end;border-color:#d4e0ff;background:#f1f5ff}.support-message header{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px;color:#243750;font-size:.88rem}.support-message time{color:#78869a;font-size:.77rem;white-space:nowrap}.support-message>div{line-height:1.65;white-space:normal}.support-close-form{margin-top:12px}
.support-role-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin:20px 0 32px}.support-role-grid article{padding:20px;border:1px solid #dfe6f0;border-radius:17px;background:#fff}.support-role-icon{display:grid;place-items:center;width:40px;height:40px;border-radius:13px;background:#edf2ff;color:#365de7;font-size:1.15rem}.support-role-grid h2{margin:12px 0 6px;font-size:1rem}.support-role-grid p{margin:0;color:#65758a;line-height:1.6;font-size:.9rem}.support-team-list{display:grid;gap:13px}.support-team-list>h2{margin:0;font-size:1.35rem}.support-team-card{padding:clamp(16px,2vw,22px);border:1px solid #dfe6f0;border-radius:17px;background:#fff}.support-team-person{display:flex;align-items:center;gap:12px}.support-team-avatar,.live-chat-avatar{display:grid;place-items:center;flex:0 0 42px;width:42px;height:42px;border-radius:14px;background:linear-gradient(135deg,#3b6de7,#28bdd2);color:#fff;font-weight:800}.support-team-person h3{margin:0;font-size:1rem}.support-team-person p{margin:4px 0 0;color:#6b7b90;font-size:.85rem;overflow-wrap:anywhere}.support-team-state{margin-left:auto;padding:6px 10px;border-radius:999px;font-size:.76rem;font-weight:750;white-space:nowrap}.support-team-state.is-enabled{background:#e9f7ef;color:#27704b}.support-team-state.is-limited{background:#fff5dd;color:#785800}.support-team-state.is-disabled{background:#f0f2f5;color:#6b7280}.support-team-form{display:grid;grid-template-columns:minmax(170px,.35fr) minmax(250px,1fr) auto;gap:14px;align-items:end;margin-top:18px;padding-top:16px;border-top:1px solid #edf0f5}.support-team-form>label{display:grid;gap:7px;font-size:.86rem;font-weight:700}.support-team-form fieldset{min-width:0;margin:0;padding:0;border:0}.support-team-form legend{margin-bottom:7px;color:#33445d;font-size:.86rem;font-weight:700}.support-department-options{display:flex;flex-wrap:wrap;gap:8px}.support-department-options label{display:flex;align-items:center;gap:7px;padding:8px 10px;border:1px solid #e1e7f0;border-radius:10px;background:#fafcff;color:#475770;font-size:.82rem}.support-department-options input{accent-color:#3b61dd}.support-department-options p,.support-disabled-note{margin:0;color:#738197;font-size:.86rem}
.live-chat-console{display:grid;grid-template-columns:minmax(280px,350px) minmax(0,1fr);min-height:620px;max-height:calc(100vh - 260px);border:1px solid #dce4ef;border-radius:18px;background:#fff;overflow:hidden;box-shadow:0 16px 48px rgba(30,54,90,.07)}.live-chat-list{min-width:0;overflow:auto;border-right:1px solid #e5eaf2;background:#fbfcfe}.live-chat-filter{display:grid;grid-template-columns:1fr auto;gap:8px;padding:14px;border-bottom:1px solid #e7ebf2}.live-chat-filter label{grid-column:1/-1;color:#64748a;font-size:.8rem;font-weight:750}.live-chat-list-item{display:flex;align-items:flex-start;gap:10px;padding:14px 12px;border-bottom:1px solid #edf0f5;color:inherit;text-decoration:none}.live-chat-list-item:hover,.live-chat-list-item.is-active{background:#eef3ff}.live-chat-list-copy{display:grid;gap:4px;min-width:0;flex:1}.live-chat-list-copy strong{font-size:.9rem}.live-chat-list-copy small{color:#78869a;font-size:.76rem}.live-chat-list-copy>span{max-width:190px;overflow:hidden;color:#607087;font-size:.8rem;text-overflow:ellipsis;white-space:nowrap}.live-chat-list-item time{color:#8a96a7;font-size:.7rem;white-space:nowrap}.live-chat-list-empty{margin:14px;padding:24px 12px;font-size:.85rem}.live-chat-list-empty span{color:#718097;font-size:.78rem}.live-chat-thread{display:grid;grid-template-rows:auto minmax(240px,1fr) auto;min-width:0;min-height:0}.live-chat-thread-heading{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:14px 18px;border-bottom:1px solid #e7ebf2}.live-chat-thread-heading>div:first-child{display:flex;align-items:center;gap:10px;min-width:0}.live-chat-online-dot{width:10px;height:10px;border-radius:50%;background:#30b486;box-shadow:0 0 0 5px #e7f8f2}.live-chat-thread-heading h2{margin:0;font-size:1rem}.live-chat-thread-heading p{margin:4px 0 0;color:#77859a;font-size:.8rem}.live-chat-thread-actions{display:flex;align-items:center;flex-wrap:wrap;justify-content:flex-end;gap:7px}.live-chat-assign-form{display:flex;gap:6px}.live-chat-assign-form select{max-width:180px;min-height:36px;padding:6px 8px;font-size:.82rem}.live-chat-messages{display:flex;flex-direction:column;gap:10px;overflow:auto;padding:18px;background:linear-gradient(180deg,#fbfcff,#f6f8fc)}.live-chat-message{max-width:min(82%,650px);padding:11px 13px;border:1px solid #e0e6ef;border-radius:14px;background:#fff;overflow-wrap:anywhere}.live-chat-message.from-agent{align-self:flex-end;border-color:#d8e2ff;background:#edf3ff}.live-chat-message strong{color:#263952;font-size:.8rem}.live-chat-message p{margin:5px 0;color:#26364d;line-height:1.55;white-space:pre-wrap}.live-chat-message time{color:#8390a1;font-size:.7rem}.live-chat-reply-form{padding:13px 16px;border-top:1px solid #e7ebf2;background:#fff}.live-chat-reply-form label{display:block;margin-bottom:7px;color:#53647c;font-size:.83rem;font-weight:700}.live-chat-reply-form>div{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px}.live-chat-reply-form textarea{min-height:70px;resize:vertical}.live-chat-closed-note{padding:18px;color:#708096;text-align:center}.live-chat-empty{align-self:center;justify-self:center;width:min(90%,480px);border:0;background:transparent}
.live-chat-widget{position:fixed;right:clamp(14px,3vw,32px);bottom:clamp(14px,3vw,28px);z-index:1050;width:min(370px,calc(100vw - 28px));font-family:inherit}.live-chat-launcher{display:flex;align-items:center;gap:11px;width:100%;padding:12px 14px;border:0;border-radius:16px;background:linear-gradient(135deg,#234fd1,#346ae8 60%,#15a9c1);color:#fff;text-align:left;box-shadow:0 14px 34px rgba(35,79,209,.28);cursor:pointer}.live-chat-launch-icon{display:grid;place-items:center;flex:0 0 42px;width:42px;height:42px;border-radius:14px;background:rgba(255,255,255,.16);font-size:1.3rem}.live-chat-launcher>span:nth-child(2){display:grid;gap:3px;min-width:0;flex:1}.live-chat-launcher strong{font-size:.92rem}.live-chat-launcher small{color:rgba(255,255,255,.82);font-size:.74rem}.live-chat-launch-dot{width:9px;height:9px;border-radius:50%;background:#6af2b4;box-shadow:0 0 0 4px rgba(106,242,180,.18)}.live-chat-panel{display:grid;grid-template-rows:auto minmax(180px,1fr) auto auto;position:absolute;right:0;bottom:calc(100% + 10px);width:100%;height:min(570px,calc(100vh - 110px));overflow:hidden;border:1px solid #dce4ef;border-radius:18px;background:#fff;box-shadow:0 20px 60px rgba(17,34,63,.22)}.live-chat-panel[hidden]{display:none!important}.live-chat-widget-heading{display:flex;align-items:center;gap:10px;padding:13px 14px;background:linear-gradient(135deg,#234fd1,#346ae8 60%,#15a9c1);color:#fff}.live-chat-widget-heading>div{display:grid;gap:3px;min-width:0;flex:1}.live-chat-widget-heading small{color:rgba(255,255,255,.82);font-size:.75rem}.live-chat-widget-heading>button{width:34px;height:34px;border:0;border-radius:10px;background:rgba(255,255,255,.15);color:#fff;font-size:1.45rem;cursor:pointer}.live-chat-widget-log{display:flex;flex-direction:column;gap:9px;overflow:auto;padding:13px;background:#f7f9fd}.live-chat-welcome{align-self:center;max-width:270px;margin:auto;padding:12px;border-radius:12px;background:#fff;color:#66768c;text-align:center;font-size:.83rem;line-height:1.5}.live-chat-widget-message{max-width:88%;padding:9px 11px;border:1px solid #e3e8f1;border-radius:12px;background:#fff;overflow-wrap:anywhere}.live-chat-widget-message.from-agent{align-self:flex-start}.live-chat-widget-message.from-visitor{align-self:flex-end;border-color:#d8e2ff;background:#edf3ff}.live-chat-widget-message strong{font-size:.76rem}.live-chat-widget-message p{margin:4px 0;font-size:.85rem;line-height:1.5;white-space:pre-wrap}.live-chat-widget-message time{color:#8793a3;font-size:.68rem}.live-chat-widget-status{min-height:20px;margin:0;padding:0 13px;color:#60718a;font-size:.75rem}.live-chat-widget-form{display:grid;gap:9px;padding:12px 13px;border-top:1px solid #e9edf3;background:#fff}.live-chat-widget-form[hidden]{display:none!important}.live-chat-widget-form label{display:grid;gap:5px;color:#40516b;font-size:.76rem;font-weight:700}.live-chat-widget-form input,.live-chat-widget-form textarea{width:100%;min-width:0;border:1px solid #dbe3ee;border-radius:9px;padding:9px 10px;background:#fff;color:#17263b;font:inherit}.live-chat-widget-form input{min-height:38px}.live-chat-widget-form textarea{resize:vertical}.live-chat-reply-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:end}.live-chat-end-button{justify-self:start;border:0;background:transparent;color:#7a8799;font:inherit;font-size:.75rem;text-decoration:underline;cursor:pointer}
@media(max-width:900px){.support-ticket-card{flex-direction:column}.support-ticket-actions{width:100%;grid-template-columns:repeat(2,minmax(0,1fr))}.support-role-grid{grid-template-columns:1fr}.support-team-form{grid-template-columns:1fr}.live-chat-console{grid-template-columns:minmax(230px,300px) minmax(0,1fr)}}
@media(max-width:680px){.support-page,.support-ticket-detail{margin:22px auto;padding-inline:10px}.support-page-heading,.support-detail-heading{align-items:flex-start;flex-direction:column}.support-heading-actions{width:100%}.support-heading-actions .btn{flex:1}.support-filter-panel{grid-template-columns:1fr}.support-ticket-actions{grid-template-columns:1fr}.support-form-grid{grid-template-columns:1fr}.support-message{max-width:96%}.support-team-person{align-items:flex-start;flex-wrap:wrap}.support-team-state{margin-left:54px}.live-chat-console{display:flex;flex-direction:column;max-height:none;min-height:0}.live-chat-list{max-height:260px;border-right:0;border-bottom:1px solid #e5eaf2}.live-chat-thread{min-height:540px}.live-chat-thread-heading{align-items:flex-start;flex-direction:column}.live-chat-thread-actions{justify-content:flex-start}.live-chat-messages{min-height:280px;max-height:52vh}.live-chat-message{max-width:94%}.live-chat-widget{right:12px;bottom:12px;width:min(350px,calc(100vw - 24px))}.live-chat-panel{height:min(560px,calc(100dvh - 92px))}}
@media(max-width:420px){.live-chat-thread-actions{width:100%}.live-chat-assign-form{max-width:100%}.live-chat-assign-form select{max-width:140px}.live-chat-widget{right:10px;bottom:10px}.live-chat-launcher{padding:10px 12px}.support-ticket-meta{font-size:.76rem}}
.support-add-member{display:grid;grid-template-columns:minmax(230px,.42fr) minmax(0,1fr);gap:24px;margin:22px 0 30px;padding:clamp(20px,3vw,30px);border:1px solid #dce5f1;border-radius:19px;background:linear-gradient(135deg,#f5f8ff,#fff 64%);box-shadow:0 12px 34px rgba(30,54,90,.05)}.support-add-member h2{margin:4px 0 7px;font-size:1.35rem}.support-add-member>div>p:last-child{margin:0;color:#718097;line-height:1.6;font-size:.87rem}.support-add-form{display:grid;gap:14px}.support-add-form .support-form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.support-add-form label{display:grid;gap:6px;color:#35475f;font-size:.83rem;font-weight:700}.support-add-form input{width:100%;min-width:0;min-height:42px;border:1px solid #d8e1ed;border-radius:9px;padding:9px 11px;background:#fff;color:#1b2c44;font:inherit}.support-add-form .support-password-field{grid-column:1/-1}.support-add-form .support-password-field small{color:#78869a;font-size:.76rem;font-weight:500;line-height:1.5}.support-add-form fieldset{margin:0;padding:13px 0 0;border:0;border-top:1px solid #e6ebf2}.support-add-form legend{color:#33445d;font-size:.86rem;font-weight:750}.support-add-form>.btn{justify-self:start}
@media(max-width:680px){.support-add-member{grid-template-columns:1fr}.support-add-form .support-form-grid{grid-template-columns:1fr}}

/* R46: keep the chat panel inside the visible viewport and keep its submit action reachable. */
.live-chat-panel{position:fixed;right:clamp(14px,3vw,32px);bottom:calc(env(safe-area-inset-bottom,0px) + 82px);width:min(390px,calc(100vw - 24px));height:min(600px,calc(100vh - 108px));height:min(600px,calc(100dvh - env(safe-area-inset-bottom,0px) - 108px));max-height:calc(100dvh - env(safe-area-inset-bottom,0px) - 108px);grid-template-rows:auto minmax(0,1fr) auto minmax(120px,min(45dvh,300px));}
.live-chat-widget{padding-bottom:env(safe-area-inset-bottom,0px)}
.live-chat-widget-heading{min-width:0}
.live-chat-widget-heading>div{overflow-wrap:anywhere}
.live-chat-widget-heading small,.live-chat-widget-status{line-height:1.45}
.live-chat-widget-form{min-height:0;max-height:none;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}
.live-chat-widget-form>button[type=submit]{position:sticky;bottom:0;z-index:2;width:100%;min-height:46px;flex:0 0 auto;justify-self:stretch;box-shadow:0 -6px 14px rgba(255,255,255,.96)}
.live-chat-reply-row{position:sticky;bottom:0;z-index:2;padding-top:7px;background:#fff}
.live-chat-reply-row .btn{min-height:44px}
.live-chat-widget-form textarea{min-height:68px}
.live-chat-widget-form [name=message]{overflow-wrap:anywhere}
.live-chat-launcher small{display:block;max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.live-chat-widget[data-presence=offline] .live-chat-launch-dot,.live-chat-widget[data-presence=busy] .live-chat-launch-dot{background:#ffd166;box-shadow:0 0 0 4px rgba(255,209,102,.2)}
.live-chat-widget-message.from-system{border-color:#d8e7f0;background:#f1f8fb}
.live-chat-message.from-system{align-self:center;max-width:94%;border-style:dashed;background:#f4f8fb}
@media(max-width:560px){.live-chat-panel{right:max(10px,env(safe-area-inset-right,0px));bottom:calc(env(safe-area-inset-bottom,0px) + 76px);width:calc(100vw - 20px);height:min(600px,calc(100vh - 96px));height:min(600px,calc(100dvh - env(safe-area-inset-bottom,0px) - 96px));max-height:calc(100dvh - env(safe-area-inset-bottom,0px) - 96px);grid-template-rows:auto minmax(0,1fr) auto minmax(110px,min(48dvh,320px))}.live-chat-widget{right:max(10px,env(safe-area-inset-right,0px));bottom:max(10px,env(safe-area-inset-bottom,0px));width:calc(100vw - 20px)}.live-chat-launcher{min-height:58px}.live-chat-launcher small{max-width:calc(100vw - 140px)}.live-chat-widget-log{min-height:0}.live-chat-widget-form{padding-bottom:max(10px,env(safe-area-inset-bottom,0px))}}
@media(max-height:620px){.live-chat-panel{height:calc(100dvh - env(safe-area-inset-bottom,0px) - 92px);max-height:calc(100dvh - env(safe-area-inset-bottom,0px) - 92px);grid-template-rows:auto minmax(0,1fr) auto minmax(96px,min(42dvh,230px))}.live-chat-widget-form>button[type=submit]{min-height:44px}}